Returns

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We have a 10-day return policy, which means you have 10 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase. All returns are subject to a 20% restocking fee.

To start a return, please contact us at team@bleubox.com. Please note that returns will need to be sent to the following address:
7957 University Drive, Suite 335, Parkland, FL, 33067, United States
Items sent back to us without first requesting a return will not be accepted. Please note that if your country of residence is not United States, shipping your goods may take longer than expected.

You can always contact us for any return questions at  team@bleubox.com.

Damages and Issues

Please inspect your order upon receipt and contact us within 5 days if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right. Claims made after 5 days will not be accepted.

Unfortunately, we cannot accept returns on sale items or gift cards.


Refunds

We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at team@bleubox.com.